Order Verification Policy
VeloServers Order Verification Policy
These Terms of Service (the 'Agreement') are an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and VeloServers, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here). Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document.
For the sake of brevity, VeloServers, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.
This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new customer.
How does the
verification procedure take place?
*Step 1.* You place an
order for a hosting account with us through our order form. A money
transaction follows through the selected payment method.
NOTE: If you have attempted to pay for a service, but the payment has not managed to go through for some reason, you will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment.
*Step
2.* We receive a notification email from our authorized retailer
(PayPal, WorldPay, 2CheckOut) for the transaction.
*Step 3.* An order verification procedure commences
within one hour after the notification has been received (on weekends
this period may be longer).
*Step
4.* A sales representative of ours compares your IP location with
your billing address and the location information given in your
hosting account.
*Step 5.* Payment
confirmation by phone is made at a time convenient for you. If we
can’t reach you by phone, we’ll send you an email, asking you to
present us with another phone number which you can be reached at in
order to confirm the payment. If within a 48-hour period you still
haven’t confirmed the payment, the order will be cancelled and the
account will be blocked.
IMPORTANT: All new
PayPal payments come to us with a status ‘Authorized’, but no
funds are cleared into our account yet. Within the period of 48 hours
the ‘Authorized’ status should be updated to either ‘Capture’
(if we approve the payment), or ‘Void’ (if we fail to approve the
payment). The funds will be cleared into our account as soon as (and
only if) the payment goes into ‘Capture’ status. Please, MIND
that your successfully cleared payment will consequently show up with
the following statuses - ‘Authorized’ and ‘Capture’, in your
PayPal statement. This does NOT mean that you have been charged twice
for the service.
We take no
responsibility if, during the order verification process, the domain
chosen by you has been registered by someone else, since we register
domain names only after the payment has been confirmed. If this is
the case, then you might wish to register another domain(s).
CUSTOMER SERVICE CONTACT DETAILS
Customers can get in touch with our Customer Care representatives via any of the options listed below.
Technical Support
Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)
Pre-sale and general questions
-
Phone us at:
US TOLL FREE PHONE: +1-855-211-0932
INTERNATIONAL PHONE: +1-727-546-4678
UK PHONE : +44-20-3695-1294
AU PHONE : +61-2-8417-2372
- E-mail us using our Contact Us form
- Use our Live Chat
-
Send us a Letter to:
LiquidNet US LLC
6750 North Andrews Ave
Suite 200
Fort Lauderdale, FL 33309
United States of America
LiquidNet Ltd.
13 Craigleith
7 Kersfield Road
Putney, London SW15 3HN
United Kingdom