Support

24/7/365 support, real people

Live chat, a ticketing system built into your Control Panel, and a 1-hour response time guarantee — whatever plan you're on.

Get help right now

Live Chat

Talk to a real person in real time — click the chat bubble in the corner of any page, or open the chat window directly.

Start Live Chat →

Support tickets

Every account includes a ticketing system inside the Hepsia Control Panel, with a 1-hour response time guarantee, 24/7/365. Write in your own language: your ticket is machine-translated for our team, and our reply comes back in your language, marked as a machine translation, with the original text always available.

Contact form

Not a customer yet, or a general question? Send us a message and we'll get back to you.

Go to Contact Form →

Prefer to talk?

Call us

Sales enquiries, Monday to Friday — pick the number for your region.

🇺🇸

US Toll Free

+1-855-211-0932

4.00 AM – 12.00 AM
EST/USA

🇺🇸

+1-727-546-HOST(4678)

4.00 AM – 12.00 AM
EST/USA

🇬🇧

+44-20-3695-1294

9.00 AM – 5.00 PM
GMT/UK

🇦🇺

+61-2-8417-2372

7.00 PM – 3.00 AM
AEST/AU

Our ID: 330206

By service

Support for whatever you're running

Cloud (shared) hosting

Help with the Hepsia Control Panel, email, databases, and the 1-click app installer.

VPS & dedicated servers

Root-level, OS and network support for every KVM VPS and dedicated configuration.

Domains & SSL

DNS, transfers, renewals, and SSL activation or troubleshooting.

FAQ

Frequently asked questions

What's your response time?

Support tickets opened from your hosting Control Panel carry a 1-hour response time guarantee, 24/7/365 — most get a reply well before that. Messages sent through the website contact form are answered within 24 hours.

Can I write to support in my own language?

Yes — in support tickets opened from your Control Panel. Write in your own language: your ticket is automatically translated for our support team, and our reply is translated back into your language. Machine-translated messages are clearly marked, and the original text is always available. The same 1-hour response time guarantee applies. Automatic translation is available only in Control Panel tickets — not in live chat, the contact form or on the phone.

Is support included on every plan?

Yes — live chat and the ticketing system are included at no extra cost on every shared hosting, VPS, dedicated and semi-dedicated plan.

How do I report abuse on a site hosted with you?

Use the contact form and select Abuse as the subject, so it reaches the right team directly.

I'm not a customer yet — can I still ask a question?

Yes — live chat and the contact form are open to everyone, customer or not.